FESCO Helpline
Have you ever faced power outages for long hours, billing and meter issues that go un-treated when you do not know where to go and what to do? Usually the first move we pull out after such problems is to contact the numbers that are printed on our bills which usually do not respond on time or most of the times are out of reach which feels a bit frustrated.
In such cases all you need is a complete step by step guide to reach out your sub divisional helpline or their helpline numbers to register your complaints. Moreover many of the consumers actually do not know that they can register their complaints via emails, messages and online. So here is a complete guide that will teach you how you can reach out to your complaint management system and helpline and what are the major disputes they are going to solve.
How to Reach FESCO Helpline
You can reach out to FESCO helpline services by texting simply at 8118 according to the consumers’ needs. Moreover you can contact your regional or subdivisional FESCO office by dialling their respective numbers. Or simply call at 8118 which is a 24/7 available helpline they will respond to you quickly and manage to resolve your dispute within 24 hours.
FESCO Helpline Numbers
Official FESCO Helpline Numbers
FESCO Bill Online has both central helplines and regional complaint centers. Here are the main numbers
111-000-118
0800-66554
92-41-9220184
These numbers are active 24/7, ensuring customers can register their problems anytime.
FESCO Helpline Complaint
24/7 Power Support Contact Numbers
Here are some helpline numbers mentioned accordingly.
Main Faisalabad Electric Supply Company Helpline
Divisional helpline numbers
Faisalabad region:
Sargodha Region:
Mianwali Region:
Sub-Divisional Helpline numbers
These are the specific sub-divisional offices inside faisalabad circle:
Key Services Offered by FESCO Helpline
The Faisalabad Electric and Power Supply Company helpline is designed to provide quick support to all electricity related issues. Here are the key services offered by FESCO
Complaint Registration and Tracking
FESCP Helpline registers complaints against power outages , low voltages, or load shedding, reports overbilling or in correct bills and can get a complaint ID to track progress and can follow up on un-resolved issues only.
Billing Services
It also provides its consumers with the inquiry about electricity bills and charges , get help with the duplicate bills if lost or wanted by others. It also helps to understand bill components like taxes units , tariff rates etc. it also provides guidance for bill installment plans.
Power Failure and Emergency Reporting
You can also report sudden power breakdowns , inform about dangerous situations such as broken wires and can get updates on restoration status.
Meter and Technical Support
You can also have technical support considering reports against faulty or slow meters. You can also request meter checking or replacement problems and also solve the voltage fluctuation issues.
Information and Guidance Services
You can get info about tariffs, policies and schedules. We can learn about energy saving tips , assistance with online portals and SMS service
New Connection and services and Requests
FESCO Helpline tracks the guidance for the new electricity connections, helping with the load extension or meter shifting. It also provides information about the required documents and procedures..
Complaint Resolution System
A centralized system ensures complaints that are recorded, forwarded to the right department and resolved with monitoring. It also improves transparency and faster service.
FESCO CMS (Complaint Management System)
Fesco provides its consumers with a complaint management system that offers its consumers to register proper complaint against any of your problems, they will get your problem solved right within 24 hours of you complaint registration
How to Register a Complaint with FESCO
Fesco allows its consumers to register complaints via 3 methods
Step 1:
Register Complaint by Phone Call
The fastest method to register a complaint against any of the above mentioned issues is to register a complaint via phone call. Following are the steps to resolve a complaint via phone call:
The method mentioned above is best for power tracking , power outages , voltage issue and urgent problems.
Step 2:
Online Complaint Portal
The customers who prefer online complaints are provided with an online CMS that will register their complaints efficiently and take action effectively. Below are some steps that are a guide to register your complaints online:
You can also check your complaint status or track your complaint using your consumer ID.
Step 3:
Visit Regional FESCO Offices
If you want any physical assistance and cannot rely on online registration or phone call complaint management system you can visit the nearest FESCO regional office. Staff will register your complaint and guide you accordingly.
This option is helpful for complex billing corrections or new connection delays.
Common Problems You Can Report to FESCO
FESCO Helpline covers almost all the electricity related issues . some common complaints include
Billing Issues
You can resolve your billing issues like wrong units charged , high billing costs, duplicate bill requests, and late payment correction
Electricity Outages
You can report complete power failure , a specific area breakouts and load shedding information details.payment correction
Meter Complaints
They also resolve meter complaints such as faulty or slow meters ,damaged meters and can request meter replacements too.
Technical Problems
You can also resolve technical problems such as low or high voltage, transformer fault and line or cable damage.
New Connection Issues
You can also report the delay in new electricity connection and pending application status.requests, and late payment correction
How to Track Your FESCO Complaint
Right after registering your complaint FESCO provides multiple ways to track your complaints,you can track your complaint using various or multiple methods.
The system ensures transparency so a user can easily manage his complaint access and have a reach out to all the ongoing procedure.
FESCO Email Complaint Service
For the corrections on an urgent basis you can contact at [email protected] this is the quickest and the easiest method of submitting your complaints. All you have to do is to write a quick complaint about your respective correction needs and you can submit your application easily.
Role of PITC in FESCO Services
The Power Information Technology Company manages technical and IT systems related to electricity services .
The Mall Road Lahore, Pakistan.
PITC supports original digital systems like billing data , complaint records and online services used by FECSO.
Customer Support
FESCO Customer Support Offices
Apart from the helpline services FESCO operates a customer facilitation centers across its service areas:
Head Office Address
Faisalabad electric supply company West Canal Road, Abdullahpur Faisalabad, Pakistan
Importance of Online Complaints
The online system of registering your complaints plays a vital role in improving electricity services by acting conveniently for users , moreover it is available from anywhere and anytime.
It makes communication easier between the consumers and the electricity department.